Recap support

Email [email protected]. Include your macOS version and, if something went wrong during a recording, the diagnostics export from Settings ▸ About ▸ Export Diagnostics… — it contains logs only, never your transcripts or audio.

Common questions

Meeting mode doesn't hear the other people on the call

Recap needs macOS's Screen & System Audio Recording permission to hear other apps' audio. Open System Settings ▸ Privacy & Security ▸ Screen & System Audio Recording and make sure Recap is on, then start the recording again. The permission is granted per app and persists.

The microphone picks up nothing

Check System Settings ▸ Privacy & Security ▸ Microphone, and on Recap's Start screen pick the device explicitly — "System Default" follows whatever macOS currently routes, which may be a headset or an iPhone. The Test button shows the live level for the selected device without starting a recording.

Where are my recordings?

Each session is a Markdown file with its audio (.m4a) and screenshots next to it. Recordings go into the folder of the project you had selected — see Settings ▸ Projects for the path — or into Recap's default library when no project is selected. Pointing a project at an iCloud Drive or Dropbox folder keeps them synced.

Does anything leave my Mac?

No, unless you choose Re-transcribe with… and pick a cloud provider with your own API key. On-device transcription sends nothing anywhere. Details in the privacy policy.

A recording was interrupted — is the audio gone?

No. Recap writes audio continuously while recording. On the next launch it offers to recover the interrupted session; if you decline, the audio is kept in a Recovery folder (Settings ▸ About ▸ Open Recovery Folder) and is never deleted automatically.

Which languages work?

Any language Apple's on-device speech recognition supports on your Mac. Pick it on the Start screen; the first use of a language downloads its model once.

Requirements

macOS 26 or later. Apple silicon recommended.